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European Reverse Logistics

Returned items depreciate in value by one per cent each day, with up to eight per cent of goods being returned, companies that fail to deal with returns quickly and efficiently can severely affect turnover and profits. Realtime Technologies European Reverse Logistics service is a complete managed solution which collects, screens, debugs and repairs where necessary, repackages and remarkets a company's returned goods within the same timescale as the original fulfillment cycle. Realtime deals with returns quickly and efficiently, and can link directly into our customers ERP system if required so as reverse logistic transaction activity happens live offering seamless management of you after market customer service.

After market Customer services include:

  • Customer Service Helpdesk
  • End of Life cycle management
  • Fulfillment Services
  • Recycling
  • Refurbishment
  • ECO Implementation
  • Warranty Management
  • Spare Parts Management
  • RMA Management
  • Replacement Management
  • Logistics / Warehousing
  • WEEE / RoHS directive management
Failure to manage the returns area of a business efficiently means higher operating costs, lost revenue potential and can greatly impact customer satisfaction. By outsourcing your process to Realtime Technologies our customers can concentrate on their core business whilst ensuring that revenue flow is maximised and customer satisfaction is maintained.